Investor Charter
Investor Charter
Access Official Investor Charter & Regulatory Documents
Part A — Vision, Mission & Core Values
Our Vision
To be the most trusted financial partner for every Indian family — guiding them towards financial freedom through disciplined investing, investor education, and goal-based financial solutions.
Our Mission
To simplify the investing journey for every investor through transparent practices, continuous financial education, and technology-enabled services — putting investor interest above all else.
Core Values
Part B — Services Provided to Investors
Mutual Fund Distribution
KYC & Onboarding
Account Statements
Investor Education
Risk Profiling
Grievance Redressal
Part C — Rights of Investors
Right to Scheme Documents
Receive SID, SAI, and KIM of any recommended scheme before investing — free of charge
Right to Account Statement
Receive Consolidated Account Statement (CAS) on request within 5 working days
Right to Timely Proceeds
Receive redemption proceeds within T+3 days and dividend within 30 days of record date
Right to KYC Update
Update KYC details (address, bank, nominee) at any time — processed within 30 days
Right to Nomination
Register, change, or cancel nomination for all folio holdings at any time
Right to Grievance Redressal
Receive complaint acknowledgement within 3 working days and resolution within 15 working days
Right to Escalate
Escalate unresolved complaints to AMFI IGRC, SEBI SCORES, and SMART ODR without restriction
Right to Commission Info
View trail commission paid to HALDIA SUN ENTERPRISES LLP on your investments in your monthly CAS statement
Right to Vote
Vote on fundamental attribute changes of any scheme you are invested in — SEBI mandated
Right to Direct Plan Info
Be informed about Direct Plans as an alternative — lower TER, no distributor commission
Part D — Our Commitments to Investors
- Conduct investor risk profiling before every first recommendation and annual review thereafter
- Recommend only products suitable to the investor's risk profile, goals, and investment horizon
- Disclose all commissions and conflicts of interest proactively — never hide remuneration
- Never recommend unnecessary switches to generate additional commission (no churning)
- Provide SID, SAI, and KIM free of charge before any investment decision
- Maintain complete records of all client interactions and recommendations for minimum 8 years
- Provide clear and accurate information — never mislead investors about returns or risks
- Acknowledge every complaint within 3 working days and resolve within 15 working days
- Facilitate escalation to AMFI, SEBI SCORES, or SMART ODR without any obstruction
Part E — Dos & Don'ts for Investors
- Always complete KYC before investing
- Read SID, SAI, KIM before every investment
- Invest based on your risk profile and goals
- Verify ARN of your distributor at amfiindia.com
- Check CAS monthly for portfolio and commissions
- Update nominee details for all folios
- Keep your bank and contact details updated
- Invest for the long term — avoid panic redemptions
- Do not invest based on past returns alone
- Do not share OTP, folio, or login with anyone
- Do not invest in unregistered schemes or chit funds
- Do not fall for guaranteed return promises
- Do not sign blank forms or POA unnecessarily
- Do not ignore scheme fundamental change notices
- Do not make investments beyond your risk capacity
- Do not delay KYC update after change in details
Part F — Service & Grievance Turnaround Times (TAT)
| Service / Activity | Description | TAT |
|---|---|---|
| Complaint Acknowledgement | Email acknowledgement with reference number | 3 working days |
| Complaint Resolution (Level 1) | Full written resolution from HALDIA SUN ENTERPRISES LLP GRO | 15 working days |
| Account Statement (CAS) | On-demand CAS via CAMS / KFintech / MF Central | T+5 working days |
| Redemption Proceeds | Credit to registered bank account | T+3 working days |
| Dividend / IDCW Payment | Credit to registered bank from AMC | 30 calendar days |
| KYC Modification | Address, bank, nominee update processed by KRA | 30 calendar days |
| SIP Registration / Cancellation | Effective from next SIP date after 30-day notice | 30 calendar days |
| Transaction Confirmation | Email / SMS confirmation from AMC / RTA | T+1 working day |
Part G — Grievance Escalation Matrix
HALDIA SUN GRO
haldiasunllp@gmail.com
15 working days
Concerned AMC
AMC Investor Relations
15 working days
AMFI IGRC
igrc@amfiindia.com
1800-270-7000
SEBI SCORES
scores.sebi.gov.in
1800-266-7575
SMART ODR
smartodr.in
Conciliation / Arbitration
Part H — Our Compliance Infrastructure
HALDIA SUN ENTERPRISES LLP maintains a full suite of compliance pages as required by SEBI and AMFI: